So last night I was standing on the floor at First Avenue watching Ted Leo, and I got an email from my mom saying they just saw my picture of snow mold on WCCO. Yeah, I know! The internet is awesome. Anyway, I went to reply to her and got something like this:
oqiopqiopqiopqio
That was just from typing the letter ‘o’. So, yeah, something was amiss with my phone. Most of the letters work, but when I hit o, p, w, or s, random letters pop up, menus open, and I’m surprised it doesn’t dial 911 for me. I rebooted, then I removed the battery and checked the water damage indicator (even though I knew nothing had happened), and it still kept writing ghosts texts for me.
So I got on chat with T-Mobile this morning (because I didn’t want to be on the phone for 37 hours at work), and the first thing the lady told me was that I didn’t have the $5.99 monthly insurance plan, so I’d have to buy a new phone. Well, having been a T-Mobile customer since they were Aerial, then Voicestream, I knew that was seven kinds of bullshit. Their phones are under warranty for a year, and after that, you have to buy a new one. Mostly I know this because my phones have a habit of breaking a couple weeks before the end of the warranty period, which I sincerely appreciate, because then it only costs me $10 to replace them.
Anyway, I told her my understanding about the warranty, and she proceeded to walk me through all the troubleshooting steps, then said they would ship me a replacement. Which is awesome, but still: what the hell, T-Mobile? Had I not known to ask about the warranty, would you have stuck me with buying a new phone? That kind of sneakiness is pretty offensive.